At convertavif.com, your privacy is a top priority. This policy explains how we handle your personal data when you use our website or services. Whether you’re browsing or using our tools, we ensure your information is protected and kept safe.
convertavif.com Private Limited are committed to securely collecting, processing, and transferring your data. When we refer to “we” or “us,” we mean the company. This policy helps you understand how we protect your information every time you interact with us.
1. Information we collect or you share with us
- When you use our services, we collect different types of personal data to improve your experience.
- If you register or upgrade your plan, we may collect: Name, email, company, address, contact details. User account information, including login credentials, settings, host names, and bucket names. Connections to external cloud storages or servers on our platform
- If you upload media content, we process and store: Images, videos, and other digital assets securely
- We gather technical and usage data, such as: IP addresses, browser types, access time, device identifiers. Hardware, OS version, pages viewed, and referral sources
- We may collect publicly available data from third parties, following law guidelines.
- To enhance user experience, we and our service providers use: Cookies, tracking technologies, web beacons, and session recordings. Observing real-time browsing behavior for service improvements. For payment, we use processors to manage transactions securely: We receive your company name, amount, and date. We do not store your credit card or method details directly
2. How we use the information
We collect and use your personal data to provide better services to you. Here’s how we do it:
- We use it for service delivery, which means helping with media processing, user authentication, managing assets, and making sure data storage is safe.
- When you make a payment, we use third-party services to handle billing and process payments.
- We also work to personalize your experience on the platform by tailoring services based on your preferences and usage patterns, so you have the best experience with our tools.
- To keep things safe, we use your data to protect our systems from fraud and ensure we are following legal obligations, like DPF principles.
- We also provide customer support by answering questions, fixing issues, and keeping you updated with important service information like feature changes, outages, and security alerts.
- With your consent, we might send you updates or conduct surveys, helping us analyze usage trends to improve our services and make you more satisfied.
We take our commitment seriously and promise to only use personal information for the purposes listed in this policy.
3. Sharing and Onward Transfer of Data
- We are responsible for ensuring compliance with the DPF principles, even when data is transferred outside the U.S..
- Personal data may be shared with service providers such as third-party vendors, including hosting providers, payment processors, and analytics platforms to help deliver our services.
- If there’s a business transfer, like a merger, acquisition, or sale of assets, personal data might be transferred as part of that transaction.
- Legal compliance and protection require sharing personal data with government authorities or legal entities when necessary, to protect our rights or as required by law.
- Intra-company transfers may occur to deliver our services or for other valid purposes.
- All onward transfers of personal data are safeguarded by contracts and confidentiality agreements, ensuring protection under the same DPF standards.
4. Data Security
- Encryption ensures that your personal data is safe, both during transfer and when stored.
- Access controls are set up with role-based controls, allowing only authorized personnel to access sensitive information.
- We perform regular security audits to identify risks and mitigate them before they become serious threats.
- If a security issue arises, our incident response policies are in place for rapid detection and response to security incidents.
- Built-in product features are designed to enhance data protection, adding an extra layer of security to keep your data safe.
5. Individual Rights
- In the EU, UK, and Switzerland, people have specific rights regarding their personal data.
- Access: You can request access to the personal data a company holds about you.
- Correction: If the data is inaccurate or incomplete, you can ask for it to be corrected.
- Deletion: You can request the deletion of your personal data under certain conditions.
- Objection or Restriction: You can object or ask for restrictions on how your data is processed, or withdraw consent if needed.
- Portability: You can request your data in a machine-readable format and transmit it to another organization (controller).
- Complaint: If you’re unhappy, you can file a complaint with the data protection authority in your country.
- Automated Decision Making: You have the right not to be subject to automated decisions, including profiling, if these decisions have legal effects or significant impacts on you.
- Legitimate Requests: Any legitimate request will be responded to within a reasonable timeframe.
6. DPF, Recourse Mechanism and Dispute Resolution
When it comes to personal data protection, we are certified under the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. Data Privacy Framework. These frameworks help ensure that personal information transferred from countries like the EEA, UK, and Switzerland is handled securely. We are committed to following the DPF Principles and keeping personal data safe. If something goes wrong and a complaint arises, we have a clear process in place. If you have any unresolved issues regarding your personal data, we will cooperate fully with EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC). We also follow any advice they give, ensuring your rights are protected. You can found it at: https://www.dataprivacyframework.gov/
If we don’t resolve a complaint, you can choose to use the binding arbitration option, which provides another way to settle the issue. We also ensure that when we share personal data with a third party, that third party follows the same rules we do. If they don’t, we remain responsible unless we can show that we were not at fault. In certain situations, we may need to share your personal information with public authorities to meet national security or law enforcement requirements. It’s important to know that our responsibility is to protect your data and comply with the DPF Principles no matter where it goes.
7. Contact Information
If you have any questions or wish to exercise your rights, please contact us:
Email: admin@convertavif.com